Phone Collections Officer at PalmPay

Job Description

Job Summary 

• The Phone Collections Officer will be responsible for contacting customers with overdue loan obligations, negotiating repayment arrangements, and ensuring timely recovery of outstanding balances while maintaining a positive customer experience.

Key Responsibilities

• Contact customers regarding overdue loan repayments
• Negotiate repayment plans and follow up on payment commitments
• Educate customers on available payment options
• Maintain accurate records of customer interactions and payment status

Requirements

• 0-1 years experience in collections, customer service, call center, or loan recovery.
• Strong communication and negotiation skills.
• Good record-keeping and attention to detail.
• Candidates must reside within Ikeja or its immediate environs. This is a mandatory requirement.