Field Support Engineer

Engineering
Lagos
May 7, 2026
Full Time
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Job Description

Job Description:

  • Manage incidents, respond to requests for technical assistance in person, via phone & email
  • Responsible for supporting post-sales customer activity remotely and on-site.
  • Responsible for carrying out detailed Site Survey & maintain proper documentation
  • Perform installation and implementation and network integration at customer’s site
  • Promptly investigate, resolve & report any incidents, errors, events or deviations.
  • Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
  • Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
  • Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
  • Track and route problems and requests and document resolution.
  • Prepare daily activity reports. inform management of recurring problems.

Requirement:

  • H.N.D, B.Sc. in Electrical Electronics, Computer Engineering and Information Technology
  • 1-2 years experience in field support engineering.
  • Proficient in WiFi, WiMax, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy.
  • Customer Focused and Team Player.
  • Relevant Industry Experience, been on the front end handling customers and team.

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