Coordinator – Business Relationship Management, Information Technology at MTN Nigeria
Job Description
Mission:
- To champion the delivery of technology enabled services to address the Strategic, Tactical and Operational needs of the Business
- Understand the changing business needs and determine levels of IT Service required to support the business.
- Translate Strategic, Tactical and Operational objectives of MTNN business units to Service Level Agreements/IT deliverables
Description:
- Develop and manage IT business relationship with other divisions of the business to improve satisfaction
- Disseminate information and liaise with other service Management areas to drive service delivery
- Gather business requirements and translate to IT deliverables based on MTNN business plan.
- Negotiate and agree on SLAs with the business unit and liase with other supporting business units
- Drive the implementation of vendor contracts to support IT objectives and validate adoption of IT service offerings
- Facilitate meetings with various IT units to discuss and resolve escalated or identified customers issues.
Education:
- First degree in any related discipline
- Fluent in English
- Foundation Certificate in ITIL 4– IT Service Management
- Practitioner in ITIL Service Level Management will be an added advantage
- Certified ScrumMaster will be an added advantage
Experience:
3-7 years’ experience which includes:
- Experience working in a medium organization and IT Service support function
- Experience in Business Relationship Management
- Experience in Business Partner Management
- Experience in Communication Management
- Experience in Business Partner Complaint Management
- Experience in Customer and Agile management
- Experience dealing with change management issues
- Experience working with a range of Service providers
- Experience in Customer Satisfaction Process Measurement
